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Refunds
Cancel or change an order
Tracking your order
For anything else take a look through our help topics
Delivery Passes and booking slots
- How do I amend my delivery slot?
- How does a Delivery Pass work?
- Delivery Pass payments, renewal, and expiry
- Cancellation and refunding of a Delivery Pass
- How do recurring slots work?
- When do I need to submit a recurring slot order?
- Delivery slot information
- Christmas and new year delivery slots and more
- Delivery Pass Free Trial
Managing my account and passwords
Express Delivery
- What do I do if there's a problem?
- What is ASDA Express Delivery
- What if I have unwanted substitutions?
- Why was my Express Delivery cancelled?
- Uber Eats, Just Eat and Deliveroo deliveries from Asda
- How do I check if this service is available to me?
- How do I place an Express Delivery order
- How your shopping arrives
- I ordered through Uber Eats, Just Eat or Deliveroo
Substitutions
About Online Groceries
- Website, checkout, and access problems
- What is the minimum order amount?
- Information about carrier bags
- I want to Click & Collect
- How do I check if something is available to order online?
- How groceries online works
- Where do you deliver to?
- How do I set up an Asda account?
- How do I find food allergy advice?