Welcome to our Stores Help Centre
How are Asda responding to Coronavirus (Covid-19)?
About our stores
Click and Collect
General store information
What facilities and services are available in store?
What measures are in place for social distancing?
I'm unhappy with an item I bought in store
I want to give you some feedback about your store
I'm not happy with the service I've received in store
I need to talk to someone about one of your vehicles or drivers
How can I find out if a product is in stock?
I ordered my item online
I’m unhappy with an item I bought in store
Try Me, Love Me
Payments and receipts
I think I've been over-charged
My payment was taken twice
My payment is being held in my bank account
What information is on my till receipt?
What payment methods do you accept?
Why was my card declined?
How do I get a VAT receipt?
What is Tell Asda?
How do I enter?
Scan and go
About Scan and Go
Do I need an account?
How do I apply for a job at Asda?
Asda Food Box
I've already applied for a job
I'd like to be a supplier to Asda
Other useful links
George Help Centre
Asda Online Groceries Help Centre
Asda Money, Insurance & Breakdown
toyou Parcel Service
Asda Gift Cards
Asda Store Locator