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Reward earnings aren’t showing in my Cashpot

It can take up to 24 hours for Reward earnings to show in your Cashpot. When checking, make sure you have internet access, then open the app and go to the Cashpot History link. This will show a breakdown of all Earn and Spending history.
If they don’t show after this time, here are some reasons why Reward earnings might not show in your account as expected:
•            Check that the product you bought matches the Star Product description.
•            Check that you have fulfilled all criteria of the Mission.
•            Check the Star Product or Mission hasn’t expired.
After this, if you’re still having trouble, call our Customer Service team and we’ll do our best to help.
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