I'm unhappy with an item I bought in store

If you’re not entirely happy with something, or even if you’ve changed your mind, please return it with your proof of purchase, preferably to the store where you bought it. Go to the Customer Service desk, and one of our colleagues will help you. Please see our Exchanges and Refunds policy for more information.

Alternatively, if you can't make it back to store, please send us a few details using this form and we’ll do our best to help.

If you bought your item online, please visit one of our dedicated help centres:

Online Groceries Help Centre

George.com Help Centre

Technical support – electricals

The Asda Technical Support team can help, set up, compatibility, and troubleshooting needs for our home entertainment range, vacuums, and mobile handsets bought in our stores. They can also provide electronic copies of product manuals and spare parts for most of our products. store.

To contact the team, please call our Customer Service team and choose option 4, then option 1. We're open Monday to Saturday from 8am to 6pm, and Sundays between 10am and 4pm.

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