My payment is being held in my bank account

If a card transaction has been interrupted for any reason when our machines are authorizing your payment, your bank/card issuer may place a temporary hold on the amount.

If the money is being held but hasn't been taken from your account, please contact your bank/card issuer, and they will let you know when the funds will be released.

If the payment has been taken from your account, please go to our Customer Service desk, taking your receipt and a bank statement showing where we've taken the payment twice, and a colleague will look into this for you.

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