Vulnerable Customers

Help for our most vulnerable customers

The government service is not currently open for new registrations because, since August 1st 2020 in most of England, people aren’t being advised to shield anymore. This means that we are no longer receiving data from the government to enable us to give you priority access to our delivery slots.

If you had already registered and have an active Priority Customer delivery pass, we have extended it until 31st March 2021. However, from 1st November some changes will apply, including slot pricing and a small fee for orders under £40.

At Asda, we care very much about all of our customers. If you do need additional support when shopping with us, please get in touch to talk to us using the details below.

Please also take a look at our Asda Volunteer Shopping Card and our Asda Food Boxes for further support in getting essential supplies during the coronavirus pandemic. 


Need to contact us?

Use the options below to get in touch.
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