Cancel, change or copy an order

How do I cancel, change or copy an order?

Cancel an order

You can cancel your grocery order at any time before the day of delivery or collection. Here's how:


1. Visit the Asda Groceries website.

2. Then click on Sign in and enter your registered email address and password.

3. Click on Your orders.

4. Find the order which you would like to cancel and select View details.

5. Click on Cancel order.


That's it, you're done. We'll send an update to your email address. 


Change an order


If you need to add or remove an item from your recent grocery order, you can do this via your online account. During this busy time you will only being able to amend your order in the 7 days before it is due. The cut-off for amends is 10pm the day before your order is due. You can help by only amending your order once and only if urgent. This is how:


1. Visit the Asda Groceries website.

2. Then click on Sign in and enter your registered email address and password.

3. Click on Your orders.

4. Find your recent order and click on Amend order.

4. Add or remove your desired items.

5. When you've completed your shop, select Checkout.


That's it, you're done. We'll send an updated order summary to your email address.


Can I change my delivery address?

You can change your delivery address up until the time you confirm your order. After this, we’re unable to make changes to the delivery address.

Can I change my delivery to a collection or vice versa?

Provided there are available slots at the store where you place your order, you can swap between delivery and collection up to midnight the day before your delivery or collection is due. You will be able to see whether there is availability by logging into your online account where you can select an alternative delivery or collection slot.

Can I change the time of my delivery?

Provided there are available slots at the store where you placed your order, you can change the time of your delivery up to midnight the day before your delivery is due. You will be able to see if there are available slots by logging into your online account where you can select an alternative delivery or collection slot.

Copy an order 


You can now copy items from a previous order and add them to your trolley quickly and easily. To place a new grocery order using a previous order follow these simple steps:


1. Visit the Asda Groceries website.

2. Then click on Sign in and enter your registered email address and password.

3. Click on Your orders.

4. Find the previous order and click on Add order to trolley

5. A pop-up will appear to confirm your selection, click on Add order to trolley again to confirm.


That's it, your order has been copied. You can now add/remove items or head straight to the checkout if you're ready to place your order.



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