Cancel, change or copy an order

How do I cancel, change or copy an order?

Print


Cancel an order

You can cancel your grocery order at any time before the day of delivery or collection.

Here's how:
1. Visit the
Asda Groceries website.
2. Then click on Sign in and enter your registered email address and password.
3. Click on Your orders.
4. Find the order which you would like to cancel and select View details.
5. Click on Cancel order.

Change an order

If you need to add or remove something from your recent grocery order, you can do this via your online account. We will still complete a pre-authorisation of 1p to ensure the card details provided are active each time the order is changed. Please note, the time up to which you are able to change your order will be detailed on your order confirmation email and on the order details page.

1. Visit the Asda Groceries website.
2. Then click on Sign in and enter your registered email address and password.
3. Click on Your orders.
4. Find your recent order and click on Amend order.
5. Add or remove your desired items.
6. When you've completed your shop, select Checkout.

(You will get the chance to review your order from the Order Summary page where you can also change your delivery slot, edit payment and add or edit an eVoucher before placing your order)


That's it, you're done. We'll send an updated order summary to your email address.

Copy an order

You can now copy items from a previous order and add them to your trolley quickly and easily. To place a new grocery order using a previous order follow these simple steps.

1. Visit the Asda Groceries website.
2. Then click on Sign in and enter your registered email address and password.
3. Click on Your orders.

4. Find the previous order and click on Add order to trolley.
5. A pop-up will appear to confirm your selection, click on Add order to trolley again to confirm.

That's it, your order has been copied. You can now add/remove items or head straight to the checkout if you're ready to place your order.


Need to contact us?
Use the options below to get in touch.

Image   Give us a call

Image  Ask us a question




Was this helpful?