Spare parts

Can I get spare parts for my product?

We're not able to offer spare parts for kitchen appliances such as kettles or toasters.

If you think a product you've bought has missing or faulty parts, please take the item and your receipt to the Customer Service desk in store. Our colleagues will be able to offer you a refund or exchange in line with our returns policy.

Bought the item online?

If you bought the item on please visit our FAQ about how to request a return.

Need to contact us?
Use the options below to get in touch.

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