Here's some useful information and contact details

I'm unhappy with an item I bought in store

Please return the item in its original packaging if you can, along with your receipt, to your nearest store where one of our store colleagues will help you. They may report this to our quality team who will investigate the matter further. Here's our store locator if you need it.

For more information, please see our Exchanges and Refunds policy.

I'm not happy with the service I've received in one of your stores

Please speak to one of our Customer Service desk colleagues in the store. They will be able to investigate and sort things out for you.

If you are unable to speak to one of our colleagues in store, please fill in a few details using this form and we'll pass your feedback to them directly. They will use this to improve the service they provide in the future.

I need to talk to someone about one of your drivers or vehicles

You can contact us using the details below or send us a few details using this form and we'll get back to you as soon as possible.

I want to give you some feedback about your stores

You can tell us all about your experience in-store at This short survey helps us to make things better and every customer who completes it is entered into a monthly prize draw with a chance to win £1,000. 

Need to contact us?

Use the options below to get in touch or you can fill in one of the above forms and we'll get back to you. 

Image   Give us a call

If you need to know more about ODR, please visit our ODR FAQ.

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