How do you take payment?
To prevent fraud and check your card details are valid, when you check out we'll verify your card using 3d Secure Authentication (3DS), if your card is enabled. 3DS is a fraud prevention scheme that gives shoppers extra security on transactions that are processed online.
If your card is not 3DS enabled, or for extra security, we may also complete a pre-authorisation of 1p.
This pre-authorisation is not a charge to your card and won't be billed to you. Your card issuer may hold this amount for a short period, but this will never be taken from your account.
We'll then authorise your card for the full amount the morning your delivery or collection is due. If the authorisation of your card is unsuccessful at this time then we'll cancel your order and contact you about your next steps.
Visit our Cancellation FAQ for more information.
If you take advantage of our same day delivery or collection service, we'll authorise your order a few hours before your slot.
Payment will be processed when you have received your shopping.
Occasionally there may be a need for an order adjustment:
Credit (we've overcharged you): If the total value of goods delivered is less than the checkout amount (example, if an item is unavailable), then we will refund the difference onto your card the day of delivery or collection. This may take a few working days to show in your bank account.
Debit (we've undercharged you): If the total value of goods delivered is more than the checkout amount (example, due to weighted items being more than estimated), then we will charge your card on the day of delivery or collection.
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