Complaint - Grocery

What can I do if I have a complaint?


This information relates to our grocery home shopping service. If your query relates to one of our stores, please click here.

Our customers are extremely important to us and we treat all complaints very seriously.

If for any reason you're unhappy with a product you've bought from us or a service you've received, here's what you can do:

Product Quality
Our pickers pride themselves in selecting the best quality products. If an item doesn't meet your expectations or it's damaged, you can request a refund. Click here to see how to request a refund.

Product Complaints     
If there's something wrong with a product we've sold you, we want to know. You can make a complaint by contacting us on the options below. One of our service colleagues will log the details and arrange a refund. Remember to keep your packaging, as this will allow us to make note of date and production codes along with other information that may be of use.

Service Complaints
We're proud of our colleagues and the service they deliver to you. We know what a difference it makes when we serve you in a warm and friendly way.

If you're unhappy about the way we've served you, please let us know by contacting us on the links below. We're dedicated to improving our customer service and will use this feedback to help shape future training.

Rate your order and delivery driver
When receiving a delivery order you'll be given the opportunity to rate your order and driver. Follow the steps below to access your order details page, where you can leave feedback on your recent order to help us improve our service.

Here's how:
1. Visit the Asda Groceries website
2. Then click on Sign in and enter your registered email address and password
3. Click on Your orders
4. Click on View details
5. Click on Let us know (this will only appear when your order has been delivered)
6. You'll be asked to rate your order and driver and will be given the opportunity to leave feedback


For more information about Online Dispute Resolution, please click here.


Need to contact us?
Use the options below to get in touch.

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