Online Grocery Home Shopping refunds

How do I get a refund?

If you ordered your items from, please click here.

If it’s for an item bought in-store, all the information is here.

If you ordered your items via Grocery Home Shopping, you’re in the right place. 

For information about substitutions please see our Substitutions FAQ.

How do I get a refund after my delivery/collection or if one of my items is missing?

To ensure the safety of our colleagues and customers our drivers are currently unable to accept any items being handed back to them. For any missing items you can request a refund online within 4 days of your order delivery or collection. To do this you need to log into your Asda Grocery Home Shopping account and follow the steps below.

  • Click Your Orders
  • Select the right order
  • Click View Order
  • Click Request Refund
  • Select the items, quantity, and reason for refund
  • Submit.

You can track the progress of these on the Your Orders page.

We’ll try our best to review and process your request within 48 hours, however due to current high volumes this could take slightly longer. If your request is approved, the refund appear in your bank account within 3 to 5 days, once cleared by your bank. You do not need to return the product to store. 

What if my refund is cancelled?

Before being processed, all requests for refunds are checked. From time to time, a refund request is cancelled because it hasn’t met our returns criteria. Please contact us on the links below if you’ve had a refund cancelled but still want one.

What if it’s over 4 days since my delivery/collection?

Once your order has been with you for 4 days, you can’t request a refund online. If you still need one, please contact us using the links below.

Need to contact us?
Use the options below to get in touch.

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