How do I get a refund for my online order?

How do I get a refund for my online grocery order?


Return your grocery items with our drivers at your doorstep or at the collection point.
Your delivery note will be sent to you prior to your delivery. This will allow you to make any decisions on products you may wish to return in advance.

Our delivery drivers and collection point colleagues can return unwanted items in your order. Simply hand them back on your doorstep at delivery or at the collection point and we'll do the rest.

If you're collecting from a locker; simply leave the product you don't want in the locker and we'll process the return for you.

Has your order already been delivered or collected?
You can request a refund through your account online within 3 days of receiving your delivery or collection.

Here's how
1. Visit the Asda Groceries website

2. Then click on Sign In and enter your registered email address and password

3. Click on Your Orders

4. Select the order from your previous orders which you would like to be refunded.

5. Click on View Details

6. Click on Request Refund

7. Select the item or items you want to be refunded along with the quantity and reason for the refund.

When you've submitted your refunds, you can track your request on Your Orders page. A new request will appear in 'Refund in Progress'. We aim to review and process all self-service requests within 48 hours.

Once reviewed, your request will either move into 'Refund Approved' with the date of approval, or 'Refund Cancelled'. We'll email you confirmation once your refund has been processed. All refunds and returns will drop into your account within 3-5 days of approval.

If your refund has been cancelled, please contact us using the links below.

What happens if it's more than 3 days after my delivery?
No problem. Get in touch with our customer service team and we'll happily sort this for you.

For more information, our refunds terms and conditions can be found here

Need to contact us?
Use the options below to get in touch.

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