Online Grocery Home Shopping refunds

How do I get a refund?


If you ordered your items from, please click here.

If it's for an in store purchase, all the information is here.

If you ordered your items via Grocery Home Shopping and had them delivered or you collected them, you're in the right place.

The quickest and easiest way to return the unwanted items is at the time of delivery or at the collection point. We send you a delivery note before your order is delivered or collected so you can check it and be ready to return what you don't want. Simply hand the items back to our delivery or collection colleagues, and they will arrange for your refund to be processed.

If you're collecting your order from a locker, just leave any unwanted items in there and we'll process the return and refund for you.

How do I get a refund after my delivery/collection?

If it's within 3 days of your order being delivered or collected, please log into your Asda Grocery Home Shopping account and follow the steps below.

  • Click Your Orders
  • Select the right order
  • Click View Details
  • Click Request Refund
  • Select the items, quantity and reason for refund
  • Submit.

You can track the progress of these on the Your Orders page.

We'll review your request within 48 hours and will process or cancel the refund. Once approved, the refund arrives in your bank account within 3 to 5 days, once cleared by your bank.

What if my refund is cancelled?

Before being processed, all requests for refunds are checked. From time to time, a refund request is cancelled because it hasn't met our returns criteria. Please contact us on the links below if you've had a refund cancelled but still want one.

What if it's over 3 days since my delivery/collection?

Once your order has been with you for 3 days, you can't request a refund online. If you still need one, please contact us on the links below.

Need to contact us?
Use the options below to get in touch.

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