Online Grocery order refunds

How do I get a refund for my online grocery order?


Need a refund for an item you bought in store? Click here.

Need to return an item bought on Click here.

At the time of delivery or collection

Your delivery note will be sent to you prior to your delivery. This allows you to make any decisions on products you may wish to return in advance. Our delivery drivers and collection point colleagues can return unwanted items from your order. Simply hand them back on your doorstep at delivery, or at the collection point, and we'll do the rest.

If you're collecting from a locker, simply leave the product you don't want in the locker and we'll process the return and refund for you.

After the delivery or collection

You can request a refund through your online account within 3 days of receiving your delivery or collection. Here's how:

1. Visit the Asda Groceries website and sign in to your account.
2. Click on Your Orders.
3. Select the order which contains the item/s to be refunded.
4. Click on View Details.
5. Click on Request Refund.
6. Select the item/s you want refunded and enter the quantity and reason for the refund.
7. Submit.

When you've submitted your refunds, you can track your request on Your Orders page. A new request will appear in 'Refund in Progress'. We aim to review and process all self-service requests within 48 hours.

Once reviewed, your request will either move into 'Refund Approved' with the date of approval, or 'Refund Cancelled'. We'll email you confirmation once your refund has been processed. All refunds and returns will drop into your account within 3-5 days of approval. If your refund has been cancelled, please contact us using the links below.

What happens if it's more than 3 days after my delivery?

No problem. Get in touch using the contact details below and we'll happily sort this out for you.

Please see our terms and conditions for more information.


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