How do you take payment?
Each time you checkout or amend your order we'll complete a pre-authorisation of 1p to ensure the card details provided are valid. We'll then authorise your card for the full amount the morning your delivery or collection is due.
If the authorisation of your card is unsuccessful then we'll cancel your order and contact you to let you know that your order has been cancelled and the next steps. Click here for more information.
If you take advantage of our same day delivery or collection service, then we'll authorise your card at the same time as you checkout.
We process your payment once you have received your shopping.
Occasionally there may be a need for an order adjustment:
Credit (we've overcharged you): If the total value of goods delivered is less than the checkout amount (for example, if an item is unavailable), then we'll refund the difference onto your card on the day of delivery or collection. This may take a few working days to show in your bank account.
Debit (we've undercharged you): If the total value of goods delivered is more than the checkout amount (for example, due to weighted items being more than estimated), then we'll charge the difference onto your card on the day of delivery or collection.
Need to contact us?
Use the options below to get in touch.