Setting substitution preferences for your order
If you decide you don't want a substitute for a specific product, you can easily tell us when you are checking out. Here's how:
1. When you've chosen your items, select Checkout.
2. On the final Confirmation page, select Review Trolley to see a preview of your trolley items.
3. To select individual products that you don't want to receive substitutions for, click the check box next to the item. Or, if you don't want to receive substitutions for any of the products in your trolley, click the Select All check box.
4. Complete the checkout process.
Already received unsuitable substitutions?
If a product is out of stock, we'll try to select a substitute which is similar to the original item you ordered. However, if the substitutions are not suitable you can easily request a refund online within 3 days of receiving your delivery/collection (day 1 is the day of delivery). Visit our how to request a refund page to see how to do this.
What happens if it's more than 3 days after my delivery?
No problem. Get in touch with our Customer Service team using the links below and we'll happily sort this out for you.
Need to contact us?
Use the options below to get in touch.