What are my substitution options?

Coronavirus (COVID-19) update

You may see more substitutes than normal due to the increase in demand over the last couple of weeks. We'll do our best to get you the items you need, please be aware some items may not be your normal choices.

How we're responding to Coronavirus

What are my substitution options?

If something you have ordered is not available, we may choose a substitute. If it costs less, we charge you less. If it costs more, we won’t charge you the extra. For loose items like fruit, vegetables, and meat, we weight the items when we get your order ready. The price of these items may be slightly different from when you placed your order and the same may be true for any substitutes for loose items.

Setting substitution preferences for your order

If you decide you don’t want a substitute for a specific product, you can easily tell us when you're checking out. Here’s how:

1. When you’ve chosen your items, select Checkout.

2. On the final Confirmation page, select Review Trolley to see a preview of your trolley items.

3. To select individual products that you don’t want to receive substitutions for, click the checkbox next to the item. Or, if you don’t want to receive substitutions for any of the products in your trolley, click the Select All checkbox.

4. Complete the checkout process.

How can I find out if I have any substitutions?

We will tell you about any substitutes in your e-delivery note. This will be emailed to you on the day of your delivery or collection.

How can I return a substitute?

To ensure the safety of our colleagues and customers our drivers are currently unable to accept any returned substitutions at the point of delivery or collection.

Need to contact us? 

Use the options below to get in touch.

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