If you're having trouble checking out your order, here's some trouble-shooting suggestions to try to get things moving again. No need to worry - your order will be saved in your online account while you're sorting things out.
Clearing your cache and deleting cookies on your phone, tablet or desktop
There's information here to explain how. Please note that there are different ways to clear your cache depending on the device and browser version you're using.
Using an iPad or iPhone?
If you're using an iPad or iPhone, try switching off private browsing. There's information here to explain how. Please note that there are different ways to enable/disable private browsing depending on the device and browser version you're using.
Delete any cards that have expired on your account
1. Log into your online account.
2. Click on Your Account.
3. Select Account Settings.
4. Select 'delete' under the payment card section.
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