If you're having trouble checking out your order, here's some trouble-shooting suggestions to try to get things moving again. No need to worry - your order will be saved in your online account while you're sorting things out.
I am unable to save personal details, what do I do?
If you're having trouble saving new details to your online account, we have identified this may be linked to the browser being used. If using Chrome please try using a different browser such as Internet Explorer, Edge, Safari, Firefox etc or alternatively using our online App.
Clearing your cache and deleting cookies on your phone, tablet or desktop
There's information here to explain how. Please note that there are different ways to clear your cache depending on the device and browser version you're using.
Using an iPad or iPhone?
If you're using an iPad or iPhone, try switching off private browsing. There's information here to explain how. Please note that there are different ways to enable/disable private browsing depending on the device and browser version you're using.
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