Welcome to our Stores Help Centre
Online Grocery and Click & Collect
Other Asda services
Keeping our Customers safe;
See our latest guidance on COVID-19 for
Shopping Safely with Asda.
How can we help you?
Find out all about your nearest Asda
Search for store locations, opening hours, facilities, counters and services
Did you place your order online?
Grocery Delivery or Grocery Click & Collect from a store or locker
Delivery and Click & Collect from a store or locker
Off the shelf answers
Products and returns
How do I return a product I'm not happy with?
Something I bought has missing or faulty parts
Is the product I want in stock?
I ordered my item online
Technical support - electricals
Promotions and offers
In store experience
Scan & Go – smarter shopping
I want to give you some feedback about your store
I'm not happy with the service I've received in store
I need to talk to someone about one of your drivers or vehicles
Click and Collect
Jobs at Asda
How can I become a supplier?
Keeping our customers safe
What facilities and services are available in store?
What payment methods do you accept?
What information is on my till receipt?
I think I've been over-charged, what do I do?
How do I get a VAT receipt?
Why was my card declined?
My payment is being held in my bank account
if you can’t find an answer