Welcome to our Stores Help Centre
Online Grocery and Click & Collect
Other Asda services
How can we help you?
Find out all about your nearest Asda
Search for store locations, opening hours, facilities, counters and services
Did you place your order online?
Grocery Delivery or Grocery Click & Collect from a store or locker
Delivery and Click & Collect from a store or locker
Off the shelf answers
Products and returns
How do I return a product I'm not happy with?
Something I bought has missing or faulty parts
Is the product I want in stock?
Promotions and offers
I ordered my item online
Technical support - electricals
In store experience
I'm not happy with the service I've received in store
Scan & Go – smarter shopping
I want to give you some feedback about your store
I need to talk to someone about one of your drivers or vehicles
Click and Collect
Jobs at Asda
What facilities and services are available in store?
How can I become a supplier?
Keeping our customers safe
What payment methods do you accept?
I think I've been over-charged, what do I do?
What information is on my till receipt?
How do I get a VAT receipt?
Blue Light Card discount
Why was my card declined?
My payment is being held in my bank account
if you can’t find an answer